Hands-On, Integrated Service & Support
MS Govern has partnered with its long-standing customers to develop services that go far beyond industry standards. We focus on the real needs of the users and managers at our customer sites to provide services that maximize cross-departmental and organizational efficiency.
This approach to customer service continues long after the contracted implementation. Our certified public accountants, business analysts, project managers, writers and technical personnel work very closely with you and your staff throughout the installation and beyond.
Some of our services include:
To schedule or learn more about a service at MS Govern, click here.
Our First Customer Remains With Us Today
As evidence of our lasting partnerships, the City of Clayton, Missouri, has been a customer since 1983. A thriving business community located near St. Louis, Clayton has a resident population of 15,000 and a daytime population of nearly 100,000. During our 25-year partnership, MS Govern has assisted the city in its successful migration from proprietary mainframe platforms to UNIX and most recently, to Microsoft Windows. All of these upgrades were essentially transparent to end-users and were completed without reinvestment in the application software, saving the City of Clayton hundreds of thousands of dollars.
Implementation
Each customer is assigned a project manager who works closely with users, managers and technical staff throughout the installation process. Our project managers focus their efforts on:
- Understanding your organization’s processes and procedures
- Confirming hardware/systems specifications and configuration
- Completing a business process review for each application area
- Creating and executing the project plan
- Assisting onsite during initial use
Our proven implementation process ensures each detail of the project is closely managed and that open communications are in place for the duration of the project.
See what customers are saying about MS Govern's implementation services.
Data Conversion
Our staff members work closely with your project team to ensure successful data conversion. At the start, we collaborate with your staff to evaluate the data and find the most cost-effective and simple conversion process. Most organizations that select our standard conversion service experience fast, seamless installations, freeing up your staff and allowing them to focus on their roles in the project.
Training and Documentation
Our unique approach to training speeds up the learning process, minimizes knowledge gaps and ensures users retain the information they need to do their jobs with ease and confidence. We take a thorough, three-phased approach to training, which includes:
- Business process review
- General end-user training
- Onsite, end-user assistance
All training is scheduled with the goal of providing final process training in a just-in-time manner. Users are trained as closely as possible to the moment they will actually use the systems. This highly effective approach to training is supported by the most advanced training documentation available in the market today from any provider.
MS Govern is a 10-time winner of the Apex Award, which recognizes "excellence in publications work by professional communicators," for its online help and printed training materials. The electronic help files are built into each module for an at-your-fingertips resource; and you can download or print our manuals for FREE directly from our secure, customer-only Web portal.
We also offer several other training services, including:
Application Usage Assessments - AUAs offer onsite interviewing, observation and hands-on assistance between MS Govern Business Analysts and your organization's representatives to:
--Develop more time effective processes
--Reduce redundancies
--Reduce paper flow
--Keep users up-to-date on the latest software features
To schedule an AUA, click here.
Online Training - Get up to speed from the convenience of your desk with MS Govern's online training courses. Courses range from process overviews to technical training; others keep you up-to-date on the latest software features and functions. To see the full schedule and/or register, go to our online training calendar.
See what customers are saying about MS Govern's training.
Technical Support
MS Govern provides a wide range of technical support services, which are designed to meet the individual needs of each customer.
Toll-free phone support is available Monday through Friday, from 7:30a.m. to 7:00 p.m. (CT). Our staff is trained to quickly identify the urgency of service calls and take appropriate action.
See what customers are saying about MS Govern's support staff.
Other services include, but are not limited to, the following:
- Remote Technical Services - This offering includes database and Windows service support, application upgrades, disaster recovery , and more. Benefits include reducing demands on your IT staff; improving system and application reliability; increasing productivity of users; and decreasing business risk.
- Server Staging/Restaging - Our Technical Services specialist loads all purchased MS Govern modules onto your servers; tests the appropriate systems and software to ensure they are ready to use; and remotely provides assistance in setting up printers.
- Custom Report Writing - Take the pressure off your development staff and let us do the work for you!
Check out our Membership Packages (Silver, Gold or Platinum), which allow you to pre-purchase a bundle of services you can then use at any time throughout the year at a discounted member rate.
For more information on our Technical Services offerings or our Membership Packages, click here.
Research and Development
Our customers are enthusiastic participants in one of the industry's most active and engaged user groups, making them highly involved in our new product development efforts. We are continuously improving our products based on the feedback of our customers and the expertise of our staff.
With Harris Computer Systems as our parent company, we are able to benefit from the research and development of all Harris companies, ensuring our products are always keeping pace with our customers' technical environments. MS Govern is a Microsoft Certified Gold Partner and is committed to maintaining the product line using current technology and design standards.
To keep the software up-to-date, customers receive automatic service patches that download and update their systems with no interruption to daily activities. Regular updates to current releases, including patches and enhancements, are available for all customers. The planned content for these service packs is announced in advance to allow adequate preparation time as well as to ensure knowledge across the customer base on identified issues and planned resolution schedules.
See what customers are saying about MS Govern's product development.
Our certified public accountants, business analysts, project managers, writers and technical personnel work very closely with you and your staff throughout the installation and beyond.
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