Support
Financial Management System (FMS), Human Resource Management System (HRMS) and Revenue Management System (RMS) customers, please log in to Harris’ eSupport site.
For questions, comments or assistance regarding any of the above MS Govern systems, please call 1.800.383.6029 and press 7 for support. Support lines are open from 7:30 a.m. to 7:00 p.m. Central Time, Monday through Friday.
Community Management System (CMS) customers, please log in to Montreal’s support site.
For questions, comments or assistance regarding MS Govern’s Community Management (CMS) systems, please call the support line at 1.800.561.8168. Montreal’s support line is open Monday through Friday from 8 a.m. to 6 p.m., Eastern Time ext: 5227, 5229, or 5220; or email CMS Support.
Account Managers: Dedicated to You
As part of our commitment to improving the customer experience and stepping up our service levels, we've created the role of the Account Manager. What that means to you, the customer, is that you each now have a dedicated contact whose personal responsibility it is to get to know you, the needs of your organization, and to ensure your continued success with our solutions.
You can expect to receive regular communication from your Account Manager, annual visits, responses and resolutions to your concerns, as well as suggestions and requirements...all in addition to our standard technical support offering.
Download the color-coded map to help you identify who your Account Manager is.
Contact your Account Manager:
Northcentral region - Donna Vallery Parker:
Northeast region - Toni Bolden:
Southern region - Laura Mathis:
Western region - Debra VanDyne:
Share with us so we can serve you better.
Submit a request for a software modification to . Share your suggestions and ideas for review by our Executive Steering Committee (ESC) by emailing .
The MS Govern Difference
"John Ribaudo has been terrific. When I encountered a number of challenges in getting our Positive Pay SkyView application to work with the MS Govern System, his follow up, as well as his focus on problem resolution, was perfect. I greatly appreciated the effort."
--Jeffrey B. Blume
Director of Finance
City of Ferguson, Missouri
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