How Does MS Govern Rate with You?
How likely are you to recommend MS Govern to a friend or colleague?
Click here to provide your feedback, or use the survey window below.
Answers to this simple question will provide MS Govern with a Net Promoter Score (NPS), a "straightforward metric that holds companies and employees accountable for how they treat customers." NPS is widely used by some of the most successful companies, including Enterprise Rent-a-Car, Verizon Wireless, EBay, and Intuit.
NPS is Our Customer Satisfaction Program.
We use the program to obtain your insight regarding our service levels. We turn your feedback into action. Simply click the link, answer the question with a "very likely," "somewhat likely," or "not likely."
What Will We Do With NPS?
Since starting the program in 2009, we review each of your NPS submissions and share them throughout MS Govern. We learn of what we are doing well, and where we need to try harder to meet your expectations.
Questions regarding NPS? Contact MS Govern Communications. To learn more about NPS, visit www.NetPromoter.com.
Congratulations to our First Quarter NPS Winners!
Three lucky customers were awarded $50 gift cards to Amazon.com simply for taking our quarterly customer satisfaction survey. These randomly-selected winners are:
Rhonda Daugherty, Finance Director
City of West University Place, TX
CAFR Unlimited and Innoprise customer
Hilda Talebi, ERP System Analyst
City of Greenwood Village, CO
Govern CMS customer
Jean Higginns, Accountant
City of Shawnee, KS
GEMS customer
Congratulations and please know we appreciate and value your feedback! YOU have a chance to enter our next quarterly drawing, to close on June 30, 2012: Simply fill out the survey on the left.
Questions or Comments?
