The MS Govern Difference:
What Our Customers Are Saying About Us
"MS Govern provides tremendous software with amazing potential and power...the people you have are good people that care about the software and your business."
-- Peter House; Matanuska-Susitna Borough, AK
"I really enjoyed the entire process of the installation and training on the software. The MS Govern software is great software and the potential that it has for the City of Owatonna is unbelievable. I have never met nicer employees than the employees of MS Govern. Everyone there is so friendly and the help and support is wonderful."
--Brad Svenby, CPA; Finance Director - City of Owatonna, MN
See what other MS Govern customers are saying about:
Customer Buzz on Implementation
Diana Hawryluk, Director of Planning and Development Services for Mountain View County, AB, had this to say on the County's recent go live with CityView's Permits and Inspections module:
"Go live was a success. Sean [Lucas] was great; we are very happy. Now that we are up and running we will be showing our new Council what the program can do!"
--Diana
"The MS Govern CityView product is providing the flexibility we had been seeking in allowing our processes to be automated and to greatly expand access to live information for field inspections staff across multiple departments. The MS Govern team maintained a strong commitment to our project goals and have been a good partner throughout the project; we look forward to continued success as we proceed to implement additional development process enhancements for our community."
--Randy Dickey
Chief Technology Officer
City of Lee's Summit, MO
"We are excited about using CityView's configuration tools to help us continue to deliver a more business-friendly process now and in the future. This product allows us to create consistent methods for data submission and evaluation, and to easily configure application types, business processes, fees, and reports to match our specific needs."
--Desiree Hourigan
Applications Administrator
City of Lee's Summit, MO
"Shelby County's first use of HRMS for the 1/15/10 payroll was very successful with no conversion or system-related problems. The success was due to the extensive time commitment and dedication of our staff in Human Resources, the Payroll office and Information Technology along with support from the MS Govern staff.
The project HRMS I.T. team and other Shelby County support staff worked through the holiday season ensuring conversion would be complete and on schedule. This additional dedicated time and effort expended testing and reviewing data conversion; and the parallel testing of two complete payrolls; plus other testing and reviews, were obviously worthwhile and played a significant role in the success of the project."
--Audrey Stevenson-Tipton
Controller
Shelby County, TN
"The I.T. staff was pleased that the conversion and implementation went as planned, with very few problems. One distinguishing feature of the MSGovern product is the Conversion Workbook, which provided the I.T. staff with an easy-to-follow guide to conversion and implementation tasks. This workbook included planning documents that helped us assign responsibilities, which helped us tremendously with the coordination and communication of projects details, so necessary for a project this size.
Now that we are live, I.T. looks forward to learning more about some of the advanced features that the product offers, such as screen designer, enhancing the look of our portal, QuickView reports, using perl scripts to automate tasks, etc. We also would like to explore to possibility of interfacing the system with a timekeeping solution, and an e-procurement system."
--Lee Wessels
Lead Systems Analyst
Shelby County, TN
“Charu, I’ve said this before and I will say it again – You are a genius! You have helped us out immensely during our implementation and are always a joy to work with.”
--John Fusco
Accounting Manager
Vallecitos Water District, CA
"Thank you, Daniela...We REALLY appreciate how quickly you've completed this request, as well as everything you do. You're great!"
--Cindy Price
IT Supervisor
City of Lawton, OK
"Rickard, Thanks so much for all your help. The more I use MS Govern, the more I like it! I may contact you again but as it looks right now my confidence level and knowledge grows everyday. Again you are an exceptional teacher with an easy style, something I appreciated very much. Thanks again."
--Kathy Clayton
Bookkeeper, Treasurer's Office
Vigo County, Indiana
"We knew the conversion from our old home-grown system to a more modern system was going to be a huge undertaking. When the MS Govern team arrived on site for the kick-off meeting, we presented the team with seven large binders of documented processes and reports, slated for conversion into Govern. The MS Govern team has been incredibly helpful and professional in their ability to interpret our needs and very patient with our staff, making necessary corrections and adjustments as they have been identified. The Govern conversion team mapped and converted millions of records to get us to the system we have today."
--Rhonda Zak
Programmer/Analyst
Matanuska-Susitna, AK (Matsu)
Bonnie [Brown-Holmes],
"Thanks again for all of your help with this project [updating calculations for the 2010 tax year/changes to self reporting tax]. You have done it a world of good."
--Jessica Ping-Small
Accounting Manager
City of Durango, CO
Read more about our implementation and project management services.
Customer Buzz on Training
Jennifer Yarid of the Town of North Andover, MA extended these warm words of praise to Business Analyst Karyn Slater after a recent Application Usage Assessment: "We totally enjoyed your visit. You're a perfect fit for what we need & so easy to talk to." Way to go Karyn!
"I wanted to thank you for sending Hervé as our business analyst. During his time here, he conducted himself with professionalism and patience, kindly working with our team to sort through the myriad of information regarding Govern. He asked guiding questions, helping our team members...and our users in developing the kind of skills needed to take ownership of [the software].
Hervé practiced patient rigor, had clarity of intent, and remained committed to delivering the needed road map for us to move forward with our plan to make Govern a crown jewel in our suite of information systems. I want to extend my appreciation to MS Govern for sending Hervé on site. He is the gold standard by which all vendors will be judged. Thank you."
---Peter House
Information Technology
Matanuska-Susitna Borough, AK
Feedback from Blake's online SkyView training: "Great class! It is exciting to get the training without leaving town. I am looking forward to the advanced class next week. The queries are especially helpful when compiling data for the ICMA benchmarking that our city participates in and also budgeting, etc. Thanks again, Patricia 'Trish' Hohenberg," City of Richland, WA
Deca Wasson at the City of Casper, WY said, "Thanks Blake!!! Awesome presentation!!!"
"Let me say how much we appreciated the time we spent with Blake for CAFR training and Budget Preparation last week. After a full day of training on the CAFR and Budget Preparation, Blake made himself available to staff to discuss any questions we had regarding our specific responsibilities. His depth of knowledge and unique ability to "zero in" and answer a question with clarity make us all more successful as we expand our skills in MS Govern. I know onsite training is the most "costly" method of training, but when you have someone like Blake delivering the product so effectively, the end result is a satisfied customer equipped with the tools to make the most of the product. It was a great week!"
--Linda Dasse
Executive Assistant
City of Tracy, CA
"I would like to send a note of appreciation for the amazing job that Bill Albert and Hervé François did for their amazing training sessions. Both trainers provided a very thorough training that not just covered the material requested but also worked with us in resolving questions we had about site specific issues in Govern. Their training not only enlightened our users but ignited us to improve our systems internally.
"Both Bill and Hervé were easy to hear and understand, they knew the material very well, were friendly and professional, and ran very good training sessions. I would highly recommend them to anyone who is considering training with MS Govern. I would like to extend our appreciation for their good work. Thank you.
--Peter House
Information Technology
Matanuska-Susitna Borough, AK
"I wanted to offer my compliments for the training and time that John Ribaudo extended towards me. He went out of his way and displayed major patience as I questioned him to death. Please tell him that SJC seriously appreciated his efforts and time as we struggled with our first W2 and 1099 season with MS Govern.
--Pooja Gupta
San Juan Capistrano, CA
"The training this week has been FANTASTIC, many kudos to Laura. Every day the group has come away with a new process or screen functionality that has helped streamline their work. This training has also helped the new finance director have more ownership of the product through a better understanding of what pulls everything together behind the scenes. Though we've used this software for 11 years now it's amazing what we didn't know or understand properly."
--Jill Olson
Sr. Programmer/Analyst
Yamhill County, OR
Sign Up for a FREE Training Class Today!
Customer Buzz on Support
"I want to comment on the excellent support I received from Mike Sparks regarding a GLI issue I was experiencing. Mike is very knowledgeable about GLI. In addition to sending me helpful tools to manipulate the GLI file he also offered me tips on how to easily create the final output. Then, when I encountered errors with executing the GLI file, Mike was able to quickly figure out the issue and provide me with the solution. He responded to all my e-mails as well as my voicemails promptly and professionally. I work with numerous vendors for technical support and I want to let you know that Mike did an exceptional job. It was a pleasure working with him."
--Darlene Glaser
IT Department
City of Mentor, OH
Letting your lunch get cold to help a customer? Now that’s service! Way to go Richard M.!
"Richard, Thanks for helping me yesterday while your lunch got cold, so that I could leave to spend the day with my daughters. Much appreciated!"
--Jennifer A. Yarid, CMMT
Treasurer/Collector
Town of North Andover, MA
“We always receive fabulous customer service from Laura Mathis.”
-- Kathy Martinello
Payroll/Personnel Director
Oxford Public Schools; Oxford, MA
“Daniela Andrei is a tremendous asset to your company. I have called her multiple times throughout our first year with Govern with questions and problems and she has always been more than happy to help me. She has a TREMENDOUS amount of knowledge and has always been able to answer any question I have asked. I have also taken a couple of her online/Webex training classes and have only good comments about those sessions as well. Make sure you keep her around for a long time:)”
--Melissa Bouchea
Senior Systems Analyst
Savannah, GA
“Kim, thank you so much for your immediate response and assistance well past office hours yesterday. We successfully updated PREDIT this morning and got the ACH tape to the bank by 8AM. We very much appreciate your time and effort!”
--Christine Mincy
Systems Support Coordinator
City of Maryville, TN
"I wanted to take a moment to recognize Laura Mathis for service above and beyond during the years that I have been fortunate enough to work with her. As I find my job duties shifting here at Ellis County, I realize that one of the things I will miss is the great resource that Laura has always been. Of course, I know she will continue to be such a resource to those who will be taking on the payroll responsibilities in the coming months."
-- Diana Buckley
Ellis County, TX
"We recently underwent quite a transition with our MS Govern software to three new virtual servers from our original physical servers installed in 2003. I want to commend the efforts of John Ribaudo on your staff as he wrestled to get us up and running over these past two months. It was a long road for both of us, but all seems well with minimal impact on the users. Many thanks to John."
-- David Thompson
St. Lawrence County, NY
Bill Nell from St. Lucie County, FL wrote in to Jared, CityView application support specialist, to say: "Just a short note to thank you and Vince for the assistance provided yesterday...It's nice to know that there is such a high level of skill behind our CityView software..."
"If I had a pedestal, I'd put Laura on it!!!"
--Lynne Anne Carter
MIS Department
Kenai Peninsula Borough, AK
"Hi Brent! Just a quick note to let you know that we've successfully changed our IP scheme on the network and made the system changes that we received from you. Your instructions were extremely helpful! I just wanted you to know that all of us in the department really appreciated having a roadmap to ensure that the MS Govern apps would be configured properly after our change. Thank you!"
--Karla Harker
Senior Systems Analyst
Incline Village, NV
Tom Otzelberger, Manager of Information Systems for the City of Wauwatosa, WI, had this to say about MS Govern Support team member Brent Goetz: "Whenever I have a technical issue Brent is always very good at helping me. I really appreciate working with him."
Tom Spetnagel Jr., Chillocothe City Auditor of Chillicothe, Ohio expresses gratitude for Support team member Richard's help resolving the City's UNIX issue: "Richard, Thank you so much for your help and your patience with us. Kathy and I really appreciate it. We have been able to update our reports now, and everything seems to be working."
"We are very satisfied with the MS Govern software, especially the online documentation and the support you provide."
-- Nancy Reichardt
Information Technology
City of Vero Beach, FL
"Thank you Aurelia for helping me with the general tax load process on your day off...MS Govern and the Harris group is very lucky to have you working for them."
--Donna Farrell
Information Technology Specialist
Town of North Hempstead, NY
"Laura, you are a 'Payroll Dynamo'! You really understand our issues; you talk the talk; and our entire staff thinks very highly of you. We really enjoy working with you!"
--Patty Lynch
Comptroller
City of Janesville, WI
"I would like to let you know that Daniela's help to the Town of North Hempstead has been unparallel to any other. The Town of North Hempstead would not be able to run all the processes that we do without the help of Daniela. She has in the past stayed extended hours to help get the taxes out on time. Her in-depth knowledge of both the Govern system and the Town of North Hempstead procedures is amazing. I just wanted to take the time and let you know that The Town of North Hempstead really appreciates Daniela's customer service support."
--Donna Farrell
Information Technology Specialist
Town of North Hempstead, NY
"Brent, Thank you so much for your superb support. I thank you, and the City of Shawnee thanks you! We work with a lot of vendors and support personnel, and you are definitely one of the GOOD ones! Thanks again, and have a great day!"
--Nick Wernel
Network Administrator
City of Shawnee, KS
"Keith: I would like to take this opportunity to thank you for your all your assistance in the migration of our two servers. Your kindness, consideration and knowledge has been outstanding in this project. Working with you was a real pleasure and allow us to rectify any issues that arose because of the migration.
Again, thanks for the great work."
--Cathy Romany
Information Technology
City of Oakland Park, FL
"Recently, I contacted Laura Mathis with a panicky situation and she stayed after hours (your time) to help me through it. I was able to avoid spending the night at City Hall to deal with a legal matter strictly because of Laura's professional, expertise, and overall skills in HRMS. I can't thank her enough for what she did for SJC and me that day. She is the queen of all things (tell her that is straight from Pooja and Norma)!"
--Pooja Gupta
San Juan Capistrano, CA
"I am writing to compliment you on one of your employees, Ms. Laura Mathis. Twice in the last few weeks, Laura has made time to meet with me via webex in order to work with me on the use of SkyView. She carried it beyond that, even, and provided me with valuable education on the use of Excel..."Because of her efforts, Ellis County has been saved countless manhours, many of which would have resulted in banking of comp time at time and a half. This information has helped us not only with our human resources-related work, but we have since been able to use it to save additional manhours on indigent health care projects.
"This was truly exceptional service."
--Diana Buckley
HR Director
Ellis County, TX
"Thank you John for working with us today to help us resolve the MS Govern system performance issues. The end user and I are very pleased with the outcome and we have you to thank for that. We ran a number of tests on our own before getting in touch with you, yet our efforts were unsuccessful. I’m thankful that you were able to determine what was going wrong and able to provide a quick solution. Nice work, John!"
--Ed Vandehey
MIS Manager
City of Pacifica, CA
"During the holidays, right after Christmas I worked on getting our MS Govern Application server up to date with the latest service packs, tax information, and current release version to our Production system. After working late on Sunday night until about 3:30 Monday morning, I had finally finished my project and everything seemed to be fine. When I came in on Monday, I had a few voice mails on my phone. When I checked them, I found that we were having some problems with QuickReports, searching features, and a report we use made by MS Govern years ago that brings our Cayenta Utility payments for water and electricity into our General Ledger properly. All of these issues were very important to us as many employees and the citizens of Maryville rely on them.
I placed a ticket in the Harris support web portal after trying to find out what had happened to cause the issue. Knowing that it would be hard to find someone on the 28th of December, I didn't know how long it would take for these high priority issues to be addressed. I was at a road block and could not figure out exactly how to fix the issue myself. Since we use ORACLE instead of SQL Server, finding someone who knows about the complexity of the Oracle system has been tough at times with any software vendor.
After about one hour, I got a call from John Ribaudo who was eager to address the issue at hand and was relentless in giving up. Even after we had closed for the day, he was still working on the issue. Within a few minutes, John recognized the problem and started by testing his procedure in our TEST environment. When he found out that it worked in the TEST area, he then proceeded to work on the same issue in our Production environment. John had, by the end of that day, fixed both environments in no time at all. He followed up with all of the issues, cracking the problems one at a time, and working with me via web-ex and phone to keep me informed of what he was doing. Not only did I get a great customer experience from him, I learned a great deal about these type of issues and how to take care of them myself if this were to ever effect us again.
I just wanted to let you and the MS Govern (Harris Computer) staff know of what a diligent worker he was for us in a time that we needed serious help. John always followed up, either through my desk or cell, even while I was at the house getting ready for a vacation. I was able to remote in and work with him while still getting my things ready for a New Years Eve celebration with my wife. He removed the stress I had on my plate and jumped in to address it fully.
John deserves a major Kudos for the effort he put in to the issues, how to track and work them, and teach the local MsGovern Administrator and Project Manager a few things that I did not know even after being on the system for several years and attending several user conferences and tech classes. The City of Maryville, my wife, and I want to thank him for his hard work during this time. I understand that during the holidays staff is short, but we did not feel shortened at all with the issues we were facing."
--Chris Adkins
City of Maryville, TN
“I want to let you know how happy I am to have worked with Brent Goetz today. Brent assisted me with two nagging problems that we had been experiencing... With one of the issues he was able to provide us a solution through written instructions via email. The other was resolved through the help of a Webex session with me. In both instances Brent was thorough, professional and patient as he wove his way through our configuration/setup, explaining to me not only the "what" by the "why" - for that I am most appreciative. Because of his knowledge and talent, I can now go home and relax knowing that today progress was made.
I feel good knowing that Brent is on your team (and ours!).”
--Ed Vandehey
MIS Manager
City of Pacifica, CA
"Over the years, Brent has always risen to the occasion when needed, and has kept me appraised on technical issues. Thanks Brent! Your tenacity in leading us through this solution came at the right time for us. Keep up the good work."
--Zane
City of Richland, WA
"John Ribaudo has been terrific. When I encountered a number of challenges in getting our Positive Pay SkyView application to work with the MS Govern System, his follow up, as well as his focus on problem resolution, was perfect. I greatly appreciated the effort."
--Jeffrey B. Blume
Director of Finance
City of Ferguson, MO
"In the past couple of weeks we've had some technical issues to overcome. In that time I have had several occasions to work with Brent Goetz. I just wanted to pass along a word of thanks for the great job Brent does handling support issues. He has great technical as well as customer relations skills. While some of problems were a bit perplexing, his patience, fortitude, and resourcefulness paid off. From a customer's perspective, it's a pleasure to work with a professional like him. His attitude is a very good reflection of your support organization and helps to further galvanize the long-time successful business partnership we have had with Harris/MS Govern."
--Thomas L. Otzelberger
Manager of Information Systems
City of Wauwatosa, WI
"I just want to take a minute to let you know how much we appreciate MS Govern support staff. Last week we put in an e-support call with FMS and received exceptional service from Toni Bolden. I have had many opportunities to work with Toni on the Finance module and our Inventory module. She gives superior service and is very prompt in her response time. Toni is very knowledgeable and truly pleasant to work with. Thank you and please give Toni a pat on the back from San Juan County!"
--Tammy Neville
Application Support Specialist
San Juan County, NM
Check out MS Govern's robust Support offerings.
Customer Buzz on Product Development
"I just wanted to thank you [Mark Piller] for the work you did on our Business License renewal process and the various other reports that you finished for us. The renewal process is working great with the bar code and auto-renewal functions and the processing time has been reduced significantly. I appreciate the effort."
--Jessica Ping-Small
Finance Manager
City of Durango, CO
"Just wanted to let you all know that once again, [the Global Suite CAD module] shined yesterday during a 2 alarm fire; the View Call Log was indispensable, not only to see everything about the call, but the extra command line is a must when things get busy. Just wanted to thank you all for making my job A LOT easier!"
Kurt Ploch
East Central Dispatch Center (ECDC)
St. Louis, MO
"The Waste Management Billing module's ease of operation, tracking of information, and speed of processing keeps operations moving smoothly with little traffic backup at very busy locations."
--Laureen Chaffin, Office Supervisor
Kottenai County Solid Waste Department
City of Coeur d'Alene, ID
“MS Govern’s Self Reported Tax software has greatly improved and streamlined our sales tax remittance process. The staff at MS Govern worked diligently to ensure our satisfaction with the product.”
--Julie Brown
Director of Finance
City of Durango, CO
“I just wanted to take a minute and thank you [George Mirea] and development team for Govern Version 10.5…You and your team spent so much time listening, and more importantly, really hearing what your users were saying. Your attention to detail is so much appreciated…I just wanted to say thank you so much for all you all have done to date. It is noticed, and it is appreciated!”
--Idris Van Sant
Assessment Records Supervisor
Matanuska-Susitna Borough, AK
“Liberty has done a great job preparing the consolidated operating statement…she was a pleasure to work with, and she stuck to it until our problem was resolved. Liberty is very knowledgeable and represents MS Govern well.”
--Audrey Stevenson-Tipton
Controller
Shelby County, TN
"The users are very excited about the ‘new’ look and feel of the MS Govern System and the added features it has over our old system."
--Audrey Stevenson-Tipton
Controller
Shelby County, TN
Explore MS Govern's software suites.
Customer Buzz on CAFR Unlimited
“In our first year of using CAFR Unlimited, we were able to produce our own CAFR reports with very little assistance from our auditors. Previously our auditors prepared all of our reports for us and we just proofed them. In FY09 we prepared all of our own reports and the auditors proofed them! We saved over $30k in additional audit fees that our auditors used to charge us to prepare the CAFR—enough to cover all the CAFR Unlimited fees that we incurred, including the training!
The second year—and all subsequent years—will be actual cash savings. Not to mention that it is our own internal staff that prepares the CAFR. The CAFR Unlimited software has allowed us to successfully take responsibility for our own financial reporting!”
-- Sarah D. Espelin
Audit Coordinator
North Slope Borough; Barrow, AK
"Our organization purchased CAFR for the preparation of our fiscal 2008 GASB-34 financial statements after years of relying on outside expertise with only subpar results.Our first year’s experience with the principals, Ray Zimpher and Joy Richardson, exceeded our highest expectations.
We were up and running in no-time, having cross-referenced our internal financial reporting general ledger system to our new CAFR GASB-34 reporting system.
After only a half-dozen remote training sessions with Ray Zimpher instructing our accountants, the genius of the CAFR system was realized when we were able to generate our GASB 34 compliant Basic and Combining financial statements, together with last minute changes before going to print, with an ease and reliability we never thought possible.
The virtue of the CAFR system resides in its superbly conceived design, and now our accountants can focus on the conceptual and analytical aspects of our financials, confident in the knowledge that CAFR will adeptly handle the necessary mechanics involved in their creation.
The unparalleled technical expertise provided by Ray and Joy combines good old-fashioned customer service, an uncompromising attention to detail, and a commitment to client satisfaction that is seldom found in these times of quick-fix, makeshift management solutions.
We are now looking forward to deploying and leveraging the CAFR reporting tool to other areas of our organization’s financial reporting needs, now that CAFR’s multifaceted functionality and rich features are becoming evident to us."
--Noel Gianelli
Assistant Director of Finance
Seminole Tribe of Florida; Hollywood, FL
Read what other clients have to say about our CAFR Unlimited financial reporting tool!
Customer Buzz on the Annual Harris Customer Conference
Feedback on the 2011 Customer Conference at Disneyland in Anaheim, CA:
"I just want to take this opportunity to thank all the MS Govern staff for the most outstanding user conference to date. I cannot express how this conference helped us – with existing problems – and in finding our way into the future with Govern. Every user that attended from the Mat-Su Borough feels the same way – that it was the best we’ve ever attended. Thank you to all of you again for such a stellar experience.
And from me personally, a thank you for being able to have a voice on the ESC [Executive Steering Committee]. It means a great deal to all of us here, but especially the Assessment and Finance Offices. I also wanted to share that the ESC dinner was so well received and appreciated! It was definitely “over the top”! I am really looking forward to next year already!"
--Idris Van Sant
Assessment Records Supervisor
Matanuska-Susitna Borough, AK
Here's what customers had to say about the 2010 Customer Conference in Dallas, TX:
"I have really enjoyed and appreciated the Gaylord Hotels for the last two years. Harris puts on an amazing conference - we tell our directors here that it is the best and biggest 'bang for their buck' of all conferences we've ever attended. All our attendees are collaborating on a conference report to be given to the directors to encourage more attendance next year.
"One of the biggest factors to us is that we all eat together and have the opportunity to network and ask questions during the meals. We learn so much by doing this and finding out how the 'other' guy does it. Staff makes themselves so accessible during those times as well that many questions are answered informally.
"I find every staff member at the conference amazingly helpful - even if they don't know the answer they make sure we get to the right person to ask. I really appreciate that level of service!"
--Idris Van Sant
Assessment Records Supervisor
Matanuska-Susitna Borough, AK
"The 2010 conference was extremely well organized...congratulations to the planners!"
-- Cam Mathis
Applications Manager (IT)
City of Savannah, GA
"2010 was one of the best organized and arranged conferences we have attended."
-- Betty Luebke
Assistant Dir - Finance
City of Clayton, MO
"The sessions I attended were wonderful...the hotel, conference, location; everything was great. The hotel staff could not have been more helpful and friendly; the resort was beautiful. Harris (MS Govern) put on a quality conference.
"I appreciate how Toni scheduled a special time for me during the conference to go over all of my questions; she is great."
-- Denise Badillo
Director of Purchasing
City of North Charleston, SC
"In general, the 2010 conference was another wonderful experience. We met many new users and reconnected with others. I thoroughly enjoyed the peer discussion group; it allowed us to meet more users in a relaxed atmosphere...Thanks again."
-- Jackie Nunenmacher
Asst. to Director of Finance
St. Tammany Parish, LA
"Overall [it was] a great conference. The sessions aside, the greatest benefit I derive from the conference is in the networking with other MS Govern clients, vendors and the face-to-face time with staff. Nice job all."
--Tony Oliver
Enterprise Applications Developer
Kenai Peninsula Borough, AK
"The organization and management of the conference was superb...the whole experience made the attendee feel important, and the banquet was great for the entertainment. In addition, the Partner showcase with iNovah was great - I can't wait to get the integrated version!"
-- Rhonda Zak
Programmer/Analyst
Matanuska-Susitna Borough, AK
Innoprise
Hilda Talebi, ERP System Analyst at the City of Greenwood Village, CO wrote in to compliment the Innoprise team:
"I want to express my appreciation from Bryce Harward, Charisse Camacho Hanson, Sharne Krige, and Rana Dewall in the way they successfully handled the recent migration of [the] Innoprise application server.
As always, their professionalism, knowledge, dedication and contribution have been magnificent. Thank you again for all your hard work."
Innoprise customer Craig Gritz, Sr. PC/Network Technician for the City of Pueblo's I.T. Department, wrote in to express appreciation for Innoprise Team Members Megan (Implementer) and Michael (Developer):
"I would like to say that Megan and Michael have both been awesome in the customer service aspect of their jobs. I respect them both. Megan is always timely in her responses letting me know what is going on and in trying to either resolve the issue or assigning it to a developer to address if it involves programming changes. Michael is a very dedicated employee and I appreciate that he works oft times into the wee hours of the night/morning to resolve issues that we have submitted. I wish all of the staff were as dedicated to the success of your company."
"We anticipate improving departmental efficiency by utilizing the automated workflow features and process driven functionality that is built into all of the Innoprise applications."
--Patrick Weber
Finance Director
City of Billings, MT
Read More...
"In the market place today, the public sector is being challenged to find a system capable of meeting both existing and future functional requirements with seamless integration between modules, an intuitive user interface design, a native Internet architecture, and the ability to generate reports using standard MicrosoftTM Office products...The Innoprise Suite of software provides us with the tools to improve departmental efficiency, reporting capabilities and customer service."
-- Theresa Snyder
Director of Information Technology
City of Cheyenne, WY
Read More...
"We wanted a fully integrated, Web-based Community Development system…with Innoprise, we can easily deploy the application in the field to our inspectors…and provide online electronic plan review and submittals for our customers as well.”
-- Jeff Brasel
Principal Planner
City of Centennial, CO
“Innoprise is a very intuitive and logical system. The ability of the system to conform to our workflow, not the other way around was most impressive. Our department is looking forward to implementing updated business processes without the software introducing limitations as to what those processes can be. We are looking forward to improving departmental efficiency with new features of Innoprise Financials, as well as minimizing future support costs."
--Dave Clark
Director of Finance
Village of Glencoe, IL
"From a user’s viewpoint, having two separate tax systems was inefficient and cumbersome. We would have to bounce between both systems to make sure that all taxpayers were paid up to date. Now our staff is enjoying all the benefits of our new [Innoprise] tax software from ad-hoc reporting, to automatic license approvals, to Microsoft Office integration. These new features along with integrating our old systems have led to a new level of efficiency in our department."
--Carol Algeo-Storey
Revenue Manager
City of Greenwood Village, Colorado
MS Govern is a North American leader in Public Sector Software. Visit one of our offices or find out where we'll be next.
