How Does MS Govern Rate with You?
Congratulations to Jennifer Lindamood of Matanuska - Susitna Borough of Alaska!
MS Govern has awarded Jennifer a $50 gift card from Home Depot. And all she had to do was answer just one question:
How likely are you to recommend MS Govern to a friend or colleague?*
Any current customers who take a moment to answer now (using the window below) will be automatically entered in our next drawing for a $50 gift card from Home Depot. Please note only entries with a contact name qualify.
Our next randomly-selected winner will be announced right here at 1:30pm (CT) on September 30, 2010.
*Answers to this question will provide MS Govern with a Net Promoter Score (NPS), a "straightforward metric that holds companies and employees accountable for how they treat customers." NPS is widely used by some of the most successful companies, including Enterprise Rent-a-Car, Verizon Wireless, EBay, and Intuit.
What Have We Done with Your NPS Feedback Lately? Your 2009 NPS Program feedback has prompted several new initiatives including...
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One Dedicated Full-time MS Govern Account Manager, Donna Parker
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The "Sunset Rule" Effective March 1, 2010, all customers will now receive a live call back to your logged support tracks before the end of the business day. Increasing our response times to you is our number one priority for 2010. For details, contact David Cole
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Regional User Groups We are recruiting host cities for Regional User Groups across the country. The groups enable MS Govern software users and government managers to share tips, best practices and collaborate on initiatives. To volunteer as a host or to join a regional group, contact Donna Parker or Greg Strong.
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MS Govern .Net Technology re-write All MS Govern software applications are undergoing a technology platform change. The re-write initiative is structured in 3 main phases. To learn more about the re-write and timing of our .Net versions, contact tmurray@msgovern.com
Questions regarding NPS? Contact MS Govern Communications. To learn more about NPS, visit www.NetPromoter.com.
The MS Govern Difference
"I want to let you know how happy I am to have worked with Brent Goetz today. Brent assisted me with two nagging problems that we had been experiencing... With one of the issues he was able to provide us a solution through written instructions via email. The other was resolved through the help of a Webex session with me. In both instances Brent was thorough, professional and patient as he wove his way through our configuration/setup, explaining to me not only the "what" by the "why" - for that I am most appreciative. Because of his knowledge and talent, I can now go home and relax knowing that today progress was made.
I feel good knowing that Brent is on your team (and ours!)."
--Ed Vandehey
MIS Manager
City of Pacifica, CA
Questions or Comments?
